Terms of Service

Rayana309 Perfumes - Terms of Service

Welcome to Rayana309, your destination for luxury perfumes. By accessing and using our website and services, you agree to be bound by the following Terms of Service. Please read these terms carefully before making a purchase or using our site.

1. Acceptance of Terms

By using this website, placing an order, or engaging with our services, you accept these Terms of Service. If you do not agree to any part of these terms, please refrain from using the site.

2. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy governs how we collect, store, and protect your personal information. By using our website, you consent to the practices outlined in our Privacy Policy.

3. Orders and Payment

  • Order Acceptance: By placing an order on our website, you are making an offer to purchase products subject to our acceptance. We reserve the right to refuse or cancel an order for any reason.
  • Pricing and Availability: All prices are listed in AED (United Arab Emirates Dirhams). Prices and availability are subject to change without notice. We strive to ensure that all product descriptions and pricing are accurate; however, errors may occur.
  • Payment Methods: We accept various payment methods, including credit/debit cards and other payment options available at checkout. By submitting your payment details, you confirm that you are authorized to use the selected payment method.

4. Shipping and Delivery

  • Shipping Policy: We offer 1-day shipping for orders placed before 12 PM UAE time, within the UAE. Orders placed after 12 PM or on weekends may not be processed until the next business day.
  • Delivery Areas: 1-day shipping is available for select regions in the UAE. Please ensure that your delivery address is eligible for this service.
  • Shipping Charges: Delivery fees, if applicable, will be shown at checkout. Free shipping promotions may apply in certain cases.
  • Lost or Damaged Items: Rayana309 is not responsible for lost or damaged items during shipping once the package has been handed over to the delivery carrier. Please contact our support team if you experience any issues with your shipment.

5. Returns and Exchanges

  • Return Policy: Due to the nature of our products, we do not accept returns on opened or used perfumes. If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the product for assistance.
  • Exchanges: If you received an incorrect item or if the product is damaged, we will offer an exchange at no additional cost, subject to availability.

6. Product Information

  • Accuracy: We strive to provide accurate and up-to-date product information, but we do not guarantee that descriptions, images, or prices are completely accurate. Product colors, packaging, and details may vary slightly from what is shown on the website.
  • Allergens: If you have known allergies or sensitivities to certain ingredients, please review the product ingredients list before making a purchase.

7. User Conduct

You agree not to:

  • Use our website for unlawful purposes.
  • Post or transmit any harmful content, including viruses, malware, or other harmful files.
  • Engage in fraudulent activity or use the site to distribute unauthorized materials.

8. Limitation of Liability

Rayana309 is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, website, or services. This includes any issues caused by third-party services such as payment processors or delivery carriers.

9. Intellectual Property

All content on the Rayana309 website, including images, logos, text, and product descriptions, is protected by copyright and trademark laws. You may not use, copy, or distribute any of this content without our express written consent.

10. Modification of Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the site after such modifications signifies your acceptance of the new terms.

11. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes or claims arising from these terms will be resolved in the appropriate courts in the UAE.